Aldi CEO Giles Hurley has written to customers today. The full letter is below:
As restrictions across the UK continue to evolve, I want to reassure all of our customers that every Aldi store will remain open as normal during this time.
The majority of our stores are open from 8am – 10pm every day (Sundays 10am – 4pm) and our amazing colleagues are on hand to help you shop safely and find everything you need in store.
Our shelves are fully-stocked and every Aldi store gets regular deliveries, at least once a day. There’s no need to buy more than normal, so please shop considerately.
I also want to reassure you about the measures in place to ensure that you can continue to shop safely at your local Aldi.
For our vulnerable and elderly customers every Monday to Saturday, all our stores remain open 30 minutes prior to their usual opening times to ensure that you can shop as safely as possible. Please note, in England and Wales, this is browsing time only. In Scotland customers will be able to purchase straight away.
For all groups entitled to a Blue Light card, including NHS and social care workers, our priority access remains in place. These groups continue to have exclusive access to our stores 30 minutes before normal opening on Sundays in addition to priority access at all other times.
To help with social distancing, customers are encouraged to shop alone, where possible, and adhere to one person per trolley. We will of course allow customers to shop with others, should they have no alternative.
We are also continuing to increase the availability of our new Click and Collect service, with more stores being added weekly. Visit groceries.aldi.co.uk to see if this new service is available in your area.
The availability of grocery home delivery via Deliveroo is also growing – please check the Deliveroo app or visit aldi.co.uk/deliveroo to see if the service is available locally to you.
Over the next few weeks our Christmas products will continue to arrive, and we may even get a visit from everyone’s favourite Carrot! Visit our website or follow Aldi on social media as the search for Kevin continues.
I hope that you, your friends and family are keeping safe and well, and we look forward to seeing you at Aldi over the coming weeks.
CEO – Aldi UK and IRE
Aldi, the UK’s fifth-largest supermarket, will return the full value of the business rates relief it has received during the pandemic. Over £100m will be paid back to the UK Government and the Devolved Administrations.