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LETTER FROM GILES HURLEY

Aldi CEO Giles Hurley has written to customers today.

The full letter is available below and outlines a number of comprehensive safety measures that are currently in place in all Aldi stores.

Dear Customer,

I hope you are safe and well during these challenging times.

As we continue to battle this virus together, I want to reassure you that the comprehensive safety measures we put in place in our stores at the start of the pandemic are still very much in place – and will remain so for as long as they are necessary. 

These include:

• A traffic light system at store entrances to manage the number of people in stores at any one time
• Protective screens at all 7,000 of our checkouts
• Social distancing markers in store
• NHS, blue light and vulnerable priority access hours
• Sanitisation stations at store entrances
• Clear signs throughout stores to advise customers on how to shop safely, in line with the latest Government guidance
• Contactless payments increased to £45

We ask that customers continue to wear a face covering when shopping with us, unless they are exempt from doing so. Our store colleagues will also continue to wear face coverings whilst working in store.

I would like to reassure you that our stores remain fully stocked and ask that you continue to shop considerately. There is no need to buy more than you usually would. We have remained open for our customers throughout the pandemic and will continue to have daily deliveries, often multiple times a day, across all of our products.

We also know many of our customers still need additional support. To those vulnerable customers, please rest assured that the measures we introduced to give you safe access to affordable food, such as early opening times from Monday to Saturday will continue. We are also trialling a number of initiatives including an on-demand grocery home delivery in partnership with Deliveroo to help those who cannot currently visit our stores. To find out if your local store offers this service please visit aldi.co.uk/deliveroo.

We have also launched today a click and collect trial at our Allendale Road store in Loughborough which we hope to extend to your local Aldi in the near future. To find out more please visit groceries.aldi.co.uk.

While in store, we kindly ask that you try to maintain a safe distance from others at all times, shop by yourself whenever possible and use contactless payment methods if you can.

I will of course keep you updated on any new steps we are taking, and please rest assured that we are as committed as ever to providing you with a quick, safe and affordable shopping experience every time you visit Aldi.

Finally, my sincere thanks to you for your continued support and also to every single Aldi colleague for their hard work and dedication.  

Stay safe and well.

Best wishes,

Giles

Giles Hurley

CEO – Aldi UK and IRE